Return and Exchange Policy

Andanté is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept returns or exchanges on full-priced orders within 7 days of delivery.

To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You may request for an exchange if:

• Item is too small or too big* 
• Item is damaged upon receipt
• You received an incorrect item upon receipt

You may request for a return and refund if:

• Item is damaged upon receipt

*In case you chose the wrong size, you may only have it exchanged with the same item (to avoid exchanges, check our size guide here or send us a message for further assistance).

Non-returnable items include sale items and gift cards.

 

 

Shipping Fees

For damaged products, all shipping fees shall be shouldered by andanté under further instructions.

For returns or exchanges, shipping fees to the returning address shall be shouldered by the buyer under further instructions.

For orders shipped outside of the Philippines, the buyer is responsible for covering shipping costs and coordinating the return with their local post.

 

How to request a return or exchange

To request for a return or exchange, kindly email us at walk.andante@gmail.com with the subject 'ORDER-#: Return & Exchange Request' and the following details in your message:

• Order number
• Item/s you want to return or exchange
• Reason/s for return or exchange
• Photos of the product in different angles

Our team will get back to you within 24 hours. Once approved, further instructions such as courier options, payments or refunds, and the recipient/return address will be provided.