Our policy lasts 7 days from the receipt of your order. If 7 days have gone by since receiving your pair, unfortunately, we can't offer you a refund or exchange.
To be eligible, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You may return or exchange your item/s if:
- Item is too small or too big*
- Damaged item upon receipt
- Incorrect item upon receipt
Non-returnable items include sale items and gift cards.
For damaged products, all shipping fees shall be shouldered by andanté under further instructions.
For returns or exchanges, shipping fees to the returning address shall be shouldered by the buyer under further instructions.
How to request a return or exchange
To request for a return or exchange, kindly email us at firstname.lastname@example.org with the subject 'Return & Exchange Request' and the following details in your message:
- Order number
- Item/s you want to return or exchange
- Reason/s for return or exchange
- Photos of the product in different angles
Our team will get back to you within 24 hours. Once approved, further instructions such as courier options, payments or refunds, and the recipient/return address will be provided.
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Frequently Asked Questions