Frequently Asked Questions

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Product Information

How long is an item restocked?

There are no specific dates for the arrival of new stocks. Customers can opt to sign-up for the newsletter for updates on new arrivals before public announcements are made. Restocks requests for unavailable items can also be made here.

What do I get when I sign up for our newsletter?

We send out newsletters 1-3 times a month featuring curated style guides, private sales, early access to new arrivals, or anything that inspires the team.

What leather does andanté use for its products?

Andanté uses 100% full grain leather—highest quality of leather there is—for its beauty and durability.

How do I know my size?

To find your perfect fit, we recommend measuring your foot first (see our 3-step measuring guide) and checking your corresponding shoe size here.

Please note that some styles require sizing up due to their narrow nature.

If you need additional assistance, please contact us through email at walk.andante@gmail.com.

Why are the color of my shoes slightly different from the pictures online?

Andanté uses genuine cow leather which can cause a slight variation in color as each hide absorbs dye differently. Each pair is handcrafted by seasoned shoemakers and has its own individual characteristics.

Are your shoes comfortable? How long does it take to break in?

A high quality pair of leather shoes will get more comfortable as you use them. Depending on your feet, it usually takes around 2 weeks of continued use to break-in.

If your pair hurts, we recommend to walk the pair around with socks first. The more you use them, the more they soften mold into your feet.

Read more about our break-in process here.

Do you have a physical store?

andanté does not have a physical store and only operates through the website. However, select andanté products are currently available at our stockists in Sydney and Manila.

Orders & Payment

How do I place an order?

Depending on availability, purchases can only be made through andante.shop. For shopping assistance, you may contact us through email at walk.andante@gmail.com

What are the accepted payment methods?

andanté offers the following forms of payment for online purchases:

(1) Credit or Debit Cards through Paypal Express or PayMongo

(2) Bank Deposit / Online Bank Transfer through BDO, BPI, Metrobank, or GCash*

(3) Over-The-Counter transactions via GCash (click here for their list of partner stores)*

(4) Cash on Delivery (a handling fee of 50 PHP applies)*

(5) Installments via PayMongo


*Applicable to Philippine residents only

Can I use my discount code on sale items?

Exclusive promo codes are not valid with any other offer, discount or promotion. To learn more, you may read our terms and conditions.

Can I use multiple modes of payment?

Andanté only accepts one (1) form of payment per order.

Do you accept international orders?

Andanté ships worldwide. To place an order, simply go to www.andante.shop.

Can I cancel or change my order?

You may request a cancellation or change of item within 1 hour after an order has been placed and paid for.

Unfortunately, orders cannot be cancelled once it has been processed and shipped out.

What is the priority waiting list?

Everyone who signs up for our waitlist will be prioritized on the next batch of restocks or pre-orders. You can request an out-of-stock product here.

How does pre-ordering work?

Although we're a ready-to-wear brand, we take pre-orders whenever we start productions for new pairs. This allows our customers to order in sizes that are not usually available. To know more about the pre-order method, click here.

How long does it take for a pre-order to arrive?

Expect your pair 6-8 weeks after you place your order and payment. Production may take a while, depending on the season.

Shipping & Delivery

Which shipping methods are available and what are the shipping fees?

Andanté ships worldwide.

PHILIPPINES
Within Metro Manila - Free
Provincial - 100 PHP

SINGAPORE
₱950 flat rate (~25 SGD)

REST OF THE WORLD
₱2500 flat rate (~49 USD)

Can I request a same day delivery?

Same day delivery requests are only available from Mondays to Saturdays, between 10am-5pm within Metro Manila, Philippines.

To request for same day deliveries, kindly contact us at walk.andante@gmail.com or through our live chat for assistance prior to ordering.

When will my order be shipped?

We ship out an order the next business day after the order and payment have been confirmed.

How long does shipping take?

THE PHILIPPINES
1-3 days within Metro Manila
3-5 days for Luzon, Visayas, and Mindanao areas

REST OF THE WORLD
5-10 business days

Please allow us to send a confirmation email or a status update if your order has been shipped. Due to the shipping restrictions of the enhanced community quarantine in some areas, kindly expect extended delays in delivery.

Can I ship to a different address?

In placing an order, please put the recipient’s address under ‘Shipping Address’ or under Notes.

You may also send us an email as soon as possible at walk.andante@gmail.com.

We strongly recommend to always have yourself/the recipient or a trusted representative to receive your package/s.

How can I track my order?

An automated email update, together with the tracking link and number, will be sent once your order has been picked up for shipping. Do allow at least one (1) business day for the tracking number to process.

Returns & Exchanges

What is your return and exchange policy?

Policy for returns and exchanges last for seven (7) working days after receiving your purchase.

Kindly read more on the policy here.

How do I request for an exhange?

To request for an exchange, kindly email us at walk.andante@gmail.com with the subject 'Return & Exchange Request' and the following details in your message:

• Order number
• Item/s you want to return or exchange
• Reason/s for return or exchange
• Photos of the product in different angles

Our team will get back to you within 24 hours. Once approved, further instructions such as courier options, payments or refunds, and the recipient/return address will be provided.

How long does it for a replacement pair to be issued?

Replacement pairs are replaced within 1-2 business days as long as stocks are available. Customers get an option to wait for the arrival of out-of-stock replacements, choose a different design/product, or simply opt for a refund.

Refunds are done within 1-2 business days.

Who shoulders the shipping fee for return & exchanges?

For damaged products, all shipping fees shall be shouldered by andanté under further instructions.

For returns or exchanges, shipping fees to the returning address shall be shouldered by the buyer under further instructions.

Care & Repair

Do you offer a repair service for andanté products?

Andanté offers repair service for damaged products. Kindly contact us via email at walk.andante@gmail.comfor further instructions.

How do I clean and protect my leather shoes?

For more information about how to properly care for your shoes, visit our shoe care page.

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