Frequently Asked Questions

There are no specific dates for the arrival of new stocks. Customers can opt to sign-up for restock alerts on the product page to be notified of restocks.

We send out newsletters 1-3 times a month featuring curated style guides, private sales, early access to new arrivals, or anything that inspires the team.

Andanté uses 100% full grain leather—highest quality of leather there is—for its beauty and durability.

To find your perfect fit, we recommend measuring your foot first (see our 3-step measuring guide) and checking your corresponding shoe size here.

Please note that some styles require sizing up due to their narrow nature.

If you need additional assistance, please contact us here.

Andanté uses genuine cow leather which can cause a slight variation in color as each hide absorbs dye differently. Each pair is handcrafted by seasoned shoemakers and has its own individual characteristics.

A high quality pair of leather shoes will get more comfortable as you use them. Depending on your feet, it usually takes 1-2 weeks of continued use to break-in.

If your pair hurts, we recommend to walk the pair around with socks first. The more you use them, the more they soften mold into your feet.

Read more about our break-in process here.

Andanté - One Ayala

Address:
3rd Floor, One Ayala Mall,
Makati City, Metro Manila,
Philippines

Store Hours:
Weekdays — 10AM to 9PM
Weekends — 10AM to 10PM

Depending on availability, purchases can only be made through www.andante.shop or by visiting our store. For shopping assistance, you may contact us here.

andanté offers the following forms of payment for online purchases:

(1) Credit or Debit Cards through Paypal Express or PayMongo

(2) Bank Deposit / Online Bank Transfer through BDO, BPI, Metrobank, or GCash*

(3) Over-The-Counter transactions via GCash (click here for their list of partner stores)*

(4) Cash on Delivery (a handling fee of 50 PHP applies)*

(5) Installments via PayMongo

*Applicable to Philippine residents only

Exclusive promo codes are not valid with any other offer, discount or promotion. To learn more, you may read our terms and conditions.

Andanté only accepts one (1) form of payment per order.

Andanté ships worldwide. To place an order, simply go to www.andante.shop.

You may request a cancellation or change of item within 1 hour after an order has been placed and paid for.

Unfortunately, orders cannot be cancelled once it has been processed and shipped out.

Although we're a ready-to-wear brand, we take pre-orders whenever we start productions for new pairs. This allows our customers to order in sizes that are not usually available. To know more about the pre-order method, click here.

Expect your pair 6-8 weeks after you place your order and payment. Production may take a while, depending on the season.

Andanté ships worldwide.

PHILIPPINES
Metro Manila - 100 PHP
Provincial Areas - 200 PHP

SINGAPORE AND HONG KONG*
Starts at ₱1800 (~30 USD)

REST OF THE WORLD*
Starts at ₱4100 (~70 USD)

*Please note that international rates may be subject to change due to fuel surcharges. Additionally, shipping fees are weight-based and may increase depending on the number of items in your order.

Our daily cutoff time for processing pickup requests is 12:00 PM (Mondays to Fridays, excluding holidays).

Once ready, customers may arrange pickup via express delivery couriers (Lalamove, Grab Express, Borzo, etc.) from our stockroom in Quezon City, Metro Manila, Philippines. Further details and instructions will be sent via email.

Unfortunately, personal pickups are not allowed at the moment.

Complete orders are processed and shipped out after 1-2 business days.

Orders are processed for 1-2 business days. Once dispatched, estimated delivery times are as follows:

THE PHILIPPINES
1-3 days within Metro Manila
3-5 days for Luzon, Visayas, and Mindanao areas

REST OF THE WORLD
5-10 business days

Please allow us to send a confirmation email or a status update if your order has been shipped.

In placing an order, please put the recipient’s address under ‘Shipping Address’ or under Notes. You may also send us a message here.

We strongly recommend to always have yourself/the recipient or a trusted representative to receive your package/s.

An automated email update, together with the tracking link and number, will be sent once your order has been picked up for shipping. Do allow at least 24 hours for the tracking number to process.

Policy for returns and exchanges last for 30 days after receiving your purchase.

Kindly read more on the policy here.

To request for an exchange, kindly fill out our Return & Exchange Request Form.

Our team will get back to you within 24 hours. Once approved, further instructions such as courier options, payments or refunds, and the recipient/return address will be provided.

For damaged products, all shipping fees shall be shouldered by andanté under further instructions.

For returns or exchanges, shipping fees to the returning address shall be shouldered by the buyer under further instructions.

For orders shipped outside of the Philippines, the buyer is responsible for covering shipping costs and coordinating the return with their local post.

Andanté offers repair service for damaged products. For further information and instructions, kindly message us here.

For more information about how to properly care for your shoes, visit our shoe care page.