We hope you enjoy your new pair.

As genuine leather ages, it will loosen up and crease—only adding more character to the product. Embrace it and take care of it to walk with them for years to come.

The Break-In Process

As your new leather shoes are still getting to know your feet, it’s normal for them to feel tight, rub at the heel, or pinch with every step. Every andanté pair is handmade from full grain leather and requires breaking in. This process is a standard practice for high-quality leather shoes and guarantees comfort in the long run.

Depending on the shape of your feet, breaking in may last between 1 to 2 weeks with continued use. We’ve put together some tips to guide you further.

  • Protect the common blister spots: In the beginning, you can expect a bit of stiffness and oncoming blisters (your heel and toe joints are common pain points). We recommend using socks, applying petroleum jelly, or adhering bandages to protect these areas during the break-in period.

  • Start with short walks: Jumpstart the break-in process by using them frequently in short durations at home. You may also walk them with socks to warm up your pair. Keep wearing the shoes frequently, increasing time as the days go by.

Once your feet have warmed up to your new pair, they are fit for long walks and travel.

Product Care

A pair of quality leather shoes require quality care too. Browse through our care guides and take note of these steps to preserve your andanté shoes and socks for the years to come.

View our care guides ⟶

Return & Exchange Policy

Andanté is committed to ensuring your complete satisfaction with each of your purchases. We gladly accept returns or exchanges on full-priced orders within 30 days of delivery under certain conditions.

Non-returnable items include sale items and gift cards.

Visit this page to learn more ⟶

Got questions?

If you have any queries or if we can be of any further assistance, please do not hesitate to contact us at walk.andante@gmail.com.

Customer support hours — Mondays to Fridays, 10AM to 6PM GMT +8